Delivery

The only thing sold on freehug.me is a membership period — a fixed number of months of defined features on this website, listed on the pricing page and enforced by the site itself.

Delivery means those features becoming available on the account that paid for them. There is no file to download, no licence key, no physical article, and nothing that could be lost in the post.

• On confirmed payment, automatically. The period begins the moment the payment processor confirms the payment, and the features are available on the next page you load. Nobody has to approve it by hand.
• How long that takes is the processor’s to say, not ours. A card or a UPI payment is usually confirmed within seconds. A payment funded from a bank balance can take longer, and we are told when the processor is told. We do not quote a single figure here because it would be true of one payment method and false of another.
• You get an email confirming it, to the address on the account, saying what you bought and when the period ends.

To the account that paid — not to an address, and not to a device. Sign in from anywhere and the membership is there; there is nothing to install and nothing to activate. We do not collect a postal address at any point, for anything.

A membership cannot be delivered to a different account than the one that bought it. The one exception is a gift code, which Patron and Elite members are given to hand to somebody on the free tier: the code is delivered to the member who funded it, and the person who redeems it gets the period. That is delivery to a third party by design, and it is the only such route.

When the period runs out. It does not renew by itself, there is no stored card and there is no silent charge, so nothing has to be cancelled and no delivery ever repeats without you asking for it. We email you before a period ends so it is never a surprise.

If a payment went through and the membership did not start, tell us — that is always put right, and it is always refunded in full if you would rather have the money than the period. Write to care@freehug.me from the address on your account and say roughly when you paid. You do not need a reference number.

We answer within one working day. The refund policy covers what happens next, and the Grievance Officer is named if it is not put right.

Hugs, albums, photographs and meeting people are on the free tier and always will be. None of that is behind a payment, so none of it is waiting on a delivery — and a refund never takes any of it away.

freehug.me is owned and operated by Saptarang Ventures (OPC) Private Limited, CIN U43900MH2023OPC413456, which is also the company that collects payment and issues any refund.

C-102, Acropolis Apartments, Thatte Nagar, Nashik 422005, India

A registered office, not a depot. Please do not send anything to it; there is nothing here that arrives or leaves by post.